Privacy Policy
Last updated: September 2026
Spielwelt German Parents Association Inc (ABN 22 794 868 994) is a not-for-profit organisation providing German-language children’s programs and community activities in Canberra.
This Privacy Policy explains how Spielwelt handles personal information, including information collected through this website.
Some Spielwelt programs use separate enrolment and administration systems. Additional privacy information may apply when you enrol in or participate in a particular program.
1. What information we collect
The personal information we collect depends on how you interact with Spielwelt.
1.1. Website visits
When you visit our website, our website and hosting infrastructure may automatically process limited technical information required to deliver, maintain and secure the website. This may include information such as your IP address, browser or device information, and requested pages.
We do not currently use website analytics or advertising tracking tools on this website.
1.2. Cookies
Our website uses cookies where necessary for the operation, security and administration of the website.
For example, WordPress uses cookies when authorised Spielwelt representatives log in to administer or edit the website.
We do not currently use cookies for advertising or website analytics.
1.3. Website enquiries
When you contact Spielwelt through our website, we collect the information you provide in the enquiry form, such as your name, email address, the program or activity your enquiry relates to, and the contents of your message.
Please avoid including sensitive personal information in a general website enquiry unless it is necessary for us to assist you.
Website enquiries are sent to a central Spielwelt email account and then provided to the Spielwelt representatives responsible for the relevant program or activity. This routing may occur automatically based on information selected in the form or manually by an authorised Spielwelt representative.
We do not ordinarily retain contact-form submissions in the website database.
1.4. Program enrolment and administration
Spielwelt uses third-party services to support the enrolment and administration of some programs.
Depending on the program, these include Google Forms, SmartCentral and the Scouts ACT enrolment platform.
These services may collect additional information required to enrol you or your child in, and administer, the relevant program. Information submitted through these services may be made available to Spielwelt and may also be handled by the relevant service provider in accordance with its privacy practices.
2. Why we collect and use personal information
We may collect, hold, use or disclose personal information where reasonably necessary to:
- respond to enquiries and requests;
- direct enquiries to the appropriate Spielwelt representative;
- administer enrolments, programs, activities and participation;
- communicate with families, members, volunteers and other people involved with Spielwelt;
- operate, maintain and protect our website and systems; and
- comply with applicable legal and organisational requirements.
We aim to collect only the personal information reasonably necessary for the relevant purpose.
3. How information is stored and protected
The Spielwelt website is hosted in Australia.
Website enquiries are transmitted using email infrastructure hosted in Australia and are received in a central Spielwelt inbox before being routed to the appropriate people.
Spielwelt also uses third-party services for some organisational, enrolment and administrative activities.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, taking into account the nature of the information and the circumstances in which it is held.
We also take reasonable steps to limit access to personal information to people who require it for their role or responsibilities with Spielwelt.
4. Overseas services
Some third-party services used by Spielwelt operate infrastructure in multiple countries.
Spielwelt’s use of services such as Google and other program-specific platforms may involve information being processed or stored using infrastructure outside Australia.
Where a third-party service is used, its own privacy terms and information-handling practices may also apply.
5. How long we keep information
We keep personal information for as long as reasonably necessary for the purpose for which it was collected, or as required or permitted by applicable law.
When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it.
Our systems may also contain temporary or backup copies of information that are retained for operational, security or recovery purposes and removed through normal backup and retention processes.
6. Accessing or correcting your information
You may contact Spielwelt to ask about personal information we hold about you, request access to that information, or ask us to correct information you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before providing access to or changing personal information.
In some circumstances, applicable law may permit or require us to refuse an access or correction request.
7. Privacy enquiries and complaints
If you have a question, concern or complaint about how Spielwelt has handled your personal information, please contact:
Spielwelt German Parents Association Inc
Please use the contact form on our website and select Privacy.
Please provide enough information for us to understand and investigate your concern. We will consider privacy complaints and aim to respond within 30 days.
If your concern cannot be resolved directly with Spielwelt, you may have the right to contact the Office of the Australian Information Commissioner or another relevant regulator.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our activities, systems, service providers or legal obligations.
The current version will be published on this page with the date it was last updated.